12th Annual
2009 ICSI/IHI Colloquium on Clinical Quality Improvement
Journey to a New World of Health Care
The Present. The Promise. The Path.
May 4-6, 2009
Saint Paul RiverCentre
St. Paul, Minnesota

The 12th Annual ICSI/IHI Colloquium on Clinical Quality Improvement features some of the nation’s leading experts in health care redesign, patient-centeredness, the intersection of technology and health care, payment reform and cultural change. Presenters will share their insights and the impact of their work through pre-colloquium workshops, keynote addresses and breakout sessions during the two-and-a-half-day conference.

Keynote Speakers
More than anything, two factors are shaping the new world of health care – consumer demand and the Internet. The Colloquium’s keynote speakers address both.

David C. Kibbe, MD, MBA
Principal, The Kibbe Group, LLC
Senior Advisor, Center for Health Information Technology, American Academy of Family Physicians
Chair, ASTM E31 Technical Committee
Pittsboro, NC

Speaking on: Health 2.0: Web and Social Network Savvy Patients Encounter Doctors and Hospitals

Dr. David Kibbe, Senior Advisor, American Academy of Family Physicians, will discuss “Health 2.0: Web and Social Network Savvy Patients Encounter Doctors and Hospitals.” Health 2.0 was one of the topics at ICSI’s recent Reinertsen Lecture, and was of such high interest it shattered usual attendance at this annual event. Dr. Kibbe is a dynamic and recognized Health 2.0 expert who will change your way of thinking about the future of health care delivery.

Dr. Kibbe is well known as an innovator in health information technology (HIT). He is co-developer of the ASTM Continuity of Care Record standard – which utilizes XML for interoperable health information exchange. Dr. Kibbe is also an experienced clinician who practiced medicine for more than 15 years, while also teaching informatics at the School of Public Health, University of North Carolina. He has started two medical software companies, and in 2005 was voted one of the 50 Most Powerful Physician Executives in Healthcare by readers of the magazine Modern Physician.

From 2002 until 2006, Dr. Kibbe was the founding Director of the Center for Health Information Technology for the American Academy of Family Physicians (AAFP). During his tenure, AAFP physician member adoption and use of electronic health records (EHRs) more than tripled. Dr. Kibbe currently serves on a number of national boards and work groups involved in HIT standards and certification for such organizations as the Agency for Health Research and Quality (AHRQ), Joint Commission on Accreditation of Healthcare Organizations (JCAHO) and the National Institutes of Health (NIH).

Dr. Kibbe is a sought-after speaker on topics ranging from the economics of small practice adoption of EHRs, to privacy and security of health data exchange, to Web 2.0 tools applied to consumer health care delivery. He has authored numerous peer-reviewed articles and several book chapters on e-health, computer security, and HIPAA. Dr. Kibbe received his BA from Harvard University, MD from Case-Western Reserve University School of Medicine, and his MBA from the University of Texas at Austin.


Kristin L. Carman, PhD
Co-Director, Health Policy & Research
American Institutes for Research
Washington, DC

Nancy M. Turett
Global President for Health
Edelman
New York, NY

Speaking on: What the Public Really Wants from Doctors and Hospitals

“What the Public Really Wants from Doctors and Hospitals” will be jointly addressed by Nancy M. Turett, Global President for Health for Edelman – the world’s leading independent global public relations firm, and Dr. Kristin L. Carman, American Institutes for Research, Washington, DC. This session will give you key insights into patient-centeredness, engagement and activation.

Dr. Carman leads a team of professionals conducting research on issues of health care quality, access, communications, financing, and consumer engagement. Her work for use by consumers, purchasers, and health care providers focuses on explaining evidence-based information. She is well regarded for her work assessing the performance of health care organizations and determining how best to improve their performance. Dr. Carman currently leads a project to evaluate a redesign of the rheumatology office visit to reduce waste and improve efficiency, quality and safety, and patient-centered care and a project to evaluate the contribution of Lean/Toyota Production System (TPS) to reducing waste and inefficiency in health care.

Nancy M. Turett is Global President for Health at Edelman, the world’s leading independent public relations and public engagement firm. Ms. Turett counsels health corporations, providers, universities, advocacy organizations, foundations, government agencies, trade associations, and organizations in other sectors involved in health. She is a member of the boards of the Columbia University Mailman School of Public Health, the Global Education Initiative of the World Economic Forum, and Shaping America’s Health (the obesity initiative founded at the American Diabetes Association).


Monday, May 4, 2009 — 1:00 - 4:30 p.m.
Three pre-colloquium workshops will be offered simultaneously and address tools and skills needed to succeed in the changing world of health care. The workshops have been developed based on suggestions from past Colloquium participants so there can be deeper, more concentrated sessions on the topics. Workshop leaders will deliver comprehensive and interactive presentations on how Health 2.0 tools are changing behaviors about health, why a systematic approach is required to establish safe and reliable care, and how to turn “collaboration” within your organization from a hollow concept into a reality. Please join us a day early to get full value from attending this year’s Colloquium.

Videogames for Health Behavior Change

Richard Buday, FAIA
President
Archimage
Houston, TX

Tom Baranowski, PhD
Professor of Pediatrics
Baylor College of Medicine
Houston, TX

One of the paths to the new world of health care calls for changing health behavior to avoid future chronic diseases. This workshop will address efforts in this arena using a youth-centric media – videogames. The speakers will describe ‘Escape from Diab’ and ‘Nanoswarm’ – two videogames that help prevent diabetes by influencing 10- to 12-year-old children to increase their active and watch less TV. This presentation will show how behavior change theory informed those games, propose a research agenda for health games research, and discuss issues in how game developers and behavioral scientists can effectively collaborate.


A Systematic Approach to Safe and Reliable Care

Michael Leonard, MD
Principal, Pascal Metrics
Physician Leader for Patient Safety
Kaiser Permanente
Evergreen, CO

Building a culture of safety requires a systematic approach that incorporates an effective strategy, the appropriate structure, and building the social environment to consistently achieve clinical excellence. A practical and systematic roadmap with the essential elements will be taught, with the goal that participants can apply this information in their clinical settings.


How Do We Collaborate? The Art and Discipline of Creating Collaborative Environments That Leverage Differences to Collectively Address Challenges

Deborah Gilburg, JD, BA
Principal
Gilburg Leadership Institute
Holyoke, MA

Jonathan Gilburg, BA
Principal
Gilburg Leadership Institute
Holyoke, MA

The term “collaboration” has become a buzzword, representing the desire for people to work together cooperatively in order to accomplish something new, collective, and exceptional. For many organizations and teams, however, collaboration is a hollow concept whose promise is rarely realized. Collaboration is essential in health care because its challenges are far more complex than what any one individual, group or sector can address alone; they demand the collective engagement of a diverse group of stakeholders to inform, design and implement sustainable solutions.

So how can we leverage what are often polarizing differences that shape our perspectives, biases, and choices – be they cultural, racial, generational, or experiential – to create solutions to our challenges?

In this highly interactive workshop, we will collaborate with one another. Through presentation and group exploration, we will expose the core concepts of effective collaboration and consider how to apply them in the real world. Participants will learn and experience a simple yet elegant methodology for engaging the best and most productive thinking of a diverse group of people, while sharing their personal experiences of collaboration, both successes and failures, to decipher the elements that made them so. Not only will participants gain a deeper understanding of the essential logic of collaborative process, they will experience the power of tapping into the collective and diverse wisdom in the room.


Tuesday, May 5, 2009 — 8:30 a.m. to 4:30 p.m.
The day will feature this keynote speaker followed by breakout sessions in the morning and afternoon:

Health 2.0: Web and Social Network Savvy Patients Encounter Doctors and Hospitals

David C. Kibbe, MD, MBA
Principal
The Kibbe Group, LLC
Senior Advisor
Center for Health Information Technology, American Academy of Family Physicians
Chair, ASTM E31 Technical Committee
Pittsboro, NC

Health 2.0 has been described as the arrival of the Age of the Internet on the doorstep of medicine. But it is much more than new technology and Web-based tools for consumers. Health 2.0 is re-defining the social and professional relationship between doctor and patients. It describes how patients are using the Internet to take charge of their own health care.

How Health 2.0 patients and providers are integrated into the health care system will determine the future of health care and the physician/patient relationship. However, the traditional health care system is not leading this movement. This session will address how pioneering providers are using such Health 2.0 tools as social networks, online care systems and mobile phones to partner with their patients and one another.


Wednesday, May 6, 2009 – 7:30 a.m. to 3:30 p.m.
The day will feature these keynote speakers followed by breakout sessions in the morning and afternoon:

What the Public Really Wants from Doctors and Hospitals

Kristin L. Carman, PhD
Co-Director, Health Policy & Research
American Institutes for Research
Washington, DC

Nancy M. Turett
Global President, Health
Chair, Global Practices
Edelman
New York, NY

Everyone talks about the need to transform health care and engage patients. But do patients want what hospitals and doctors want? Dr. Kristin L. Carman of the American Institutes for Research reports on the similarities and differences in how patients and physicians understand medical evidence, quality of care, and expectations and needs in communicating about these topics.

Nancy Turett of Edelman describes the Edelman Health Engagement Barometer, a first-of-its-kind study of adults in the U.S. and around the world. Ms. Turett will reveal the new rules of health engagement; what topics, channels, and sources are most important; a segment of the public that is most influential; and the steps to take to build trust between the public and providers.

ACCREDITATION
CME Accreditation Statement

Physician
This activity has been planned and implemented in accordance with the Essential Areas and Policies of the Accreditation Council for Continuing Medical Education through the joint sponsorship of HealthPartners Institute for Medical Education, the Institute for Clinical Systems Improvement and the Institute for Healthcare Improvement. HealthPartners Institute for Medical Education is accredited by the ACCME to provide continuing medical education to physicians.

HealthPartners Institute for Medical Education designates this educational activity for a maximum of 14.75 AMA PRA Category 1 Credit(s)&trade. Physicians should only claim credit commensurate with the extent of their participation in the activity.

Application for CME credit has been filed with the American Academy of Family Physicians. Determination of credit is pending.

Nursing
This program has been designed to meet the Minnesota Board of Nursing’s criteria for 17.6 contact hours of required continuing education. It is the responsibility of each nurse to determine whether a continuing education activity meets the criteria established by the Minnesota Board of Nursing.

Linda L. Grummer, MS, RN
Education Specialist
HealthPartners Institute for Medical Education
Continuing Professional Development