The MN Health Collaborative includes physicians and other representatives from major healthcare organizations working together to address major health topics affecting Minnesota communities today. Learn more
ICSI has been developing evidence-based clinical practice guidelines to improve patient care since 1993. Learn more
ICSI helps forward-focused Minnesota health organizations find ways to redefine and redesign systems and the market. Together, we aim to improve care and reduce costs for our patients, families and communities. Learn more
Claire S. Neely, MD, FAAP has been a healthcare leader for more than three decades, and instrumental in driving transformational change within healthcare organizations and across the healthcare industry throughout her career. Along with her work as a leader, manager and strategist for ICSI and other major healthcare organizations, Dr. Neely maintained a thriving practice in Pediatric and Adolescent Medicine for over thirty years. She is known not only her expertise in managing, influencing and driving continuous quality improvement within healthcare, but also for her ability to successfully lead organizations during accelerated periods of dramatic change.
Lisa Carlson is a Director at the Institute for Clinical Systems Improvement (ICSI). She has over 25 years of health care experience, including working in the dental industry and at Group Health. In her time at ICSI, Carlson has held several positions; Executive Assistant to Dr. Gordon Mosser, ICSI’s first President and Operations Manager. Lisa is responsible for ICSI’s Facilities Operations, Finance and Human Resources. She works closely with the other ICSI leaders on scientific documents, communications, and technology management.
Jodie Dvorkin, MD, MPH is an Institute for Clinical Systems Improvement (ICSI) Project Manager/Health Care Consultant working on guideline development. Prior to joining ICSI, Dr. Dvorkin worked at the American Medical Association-convened Physician Consortium for Performance Improvement, where she focused on measure development and strategic initiatives. Before that, she helped establish a colon cancer screening program at John H. Stroger, Jr. Hospital of Cook County. Dr. Dvorkin holds a bachelor’s degree from Harvard University. She received her medical degree from Emory University and a master of public health from the University of Illinois. Dr. Dvorkin completed an internal medicine and pediatrics residency at the University of Chicago and a preventive medicine residency at John H. Stroger, Jr. Hospital of Cook County.
Senka Hadzic is an Institute for Clinical Systems Improvement (ICSI) Clinical Systems Improvement Facilitator. In this role, she facilitates the revision of health care guidelines, and provides measurement and data analysis education and support for various other projects. Senka holds a master’s degree in Public Health from the University of Minnesota and bachelors of arts and science degrees in statistics and economics, respectively, from the University of Minnesota.
Audrey Hansen is an Institute for Clinical Systems Improvement (ICSI) Health Care Consultant/Project Manager. She brings over 40 years of clinical expertise in every aspect of healthcare and the perspective of participating in 25 years of ICSI initiatives. Hansen’s recent experience includes practice facilitation in the ambulatory clinic settings of primary care, cardiology and oncology, where she led quality improvement, culture transformation, improved access and workflow, EMR implementation, and clinical program development supporting chronic conditions.
At ICSI she has led the evidence-based guidelines and initiatives related to the management of pain and opioid use. Current work includes facilitating the MN Health Collaborative work on resolving the opioid crisis, including postoperative prescribing, and improving integrated behavioral health.
Hansen holds a bachelor’s degree in nursing and a Public Health Nurse certification from The College of St. Teresa in Winona, MN; a Project Management Professional certification; and a master’s degree in organizational leadership from Bethel University in St. Paul. Hansen has training in LEAN and Six Sigma methodologies and received a certificate in practice facilitation from the MN Consortium for Practice Facilitation.
Tani Hemmila, MS, is Director of ICSI’s MN Health Collaborative, comprised of healthcare leaders across Minnesota who are working to build a stronger mental health system, reduce opioid related deaths, and integrate social needs into healthcare. With a background in business, macro social work, and mental health, Hemmila has developed and led many programs and initiatives at ICSI. These include collaborations to improve care and transitions for people with health needs in emergency departments; COMPASS, a national dissemination and implementation initiative focused on improving the care of people with depression, diabetes, and cardiovascular disease; Screening, Brief Intervention, and Referral to Treatment (SBIRT) for addressing risky substance use in primary care and for first-time DWI offenders, and Tobacco Health Systems Change. Hemmila is also a trainer of motivational interviewing and other topics and has developed and led several educational workshops and learning communities. Holding a bachelor’s degree in social work from the College of St. Scholastica, Duluth, Hemmila obtained her master’s degree in healthcare administration and inter-professional leadership from the University of California – San Francisco.
Sarah Horst is a health care consultant at the Institute for Clinical Systems Improvement (ICSI). She leads ICSI Workshop, the training center at ICSI offering courses on improvement science, motivational interviewing, teamwork and collaborative communication. Her 14 years of experience in health care include roles in the areas of quality improvement and practice transformation, clinical operations, measurement, total cost of care, patient experience and creating healthy workplace dynamics.
Sarah spent her first eight years in health care at HealthPartners Medical Group. Following that, she was in a performance improvement role at Optum supporting local community health centers participating in the Federally Qualified Health Center Urban Health Network (FUHN) Integrated Health Partnership. She has been at ICSI since 2015 where, in addition to training, she does work on chronic condition management; tobacco cessation; addressing the opioid crisis; and helping independent practices adapt to address the changing health care landscape.
Sarah holds a bachelor’s degree in English from Carthage College in Kenosha, WI and a master’s degree in management from the College of St. Scholastica. She has trained in LEAN and Six Sigma methodologies and received a certificate in practice facilitation from the MN Consortium for Practice Facilitation.
Elizabeth Melby (Liz) is the Executive Assistant at the Institute for Clinical Systems Improvement (ICSI), supporting the President & CEO, and other staff. She also supports the Board of Directors and is responsible for planning and execution of those meetings. Melby has been with ICSI for 13 years, and previously worked at HealthPartners for three years. She holds a bachelor’s degree in history from the University of Minnesota and a master’s degree in library and information systems from Dominican University in River Forest, IL.
Jeyn L. Monkman, MA, BSN, NE-BC is a Director at the Institute for Clinical Systems Improvement (ICSI) with experience and expertise across the health care continuum in practice facilitation, motivational interviewing, and quality improvement implementation and measurement. At ICSI she has developed, led, and partnered on many programs and initiatives. These include the MN Health Collaborative with a focus in Integrated Behavioral Health, Minnesota State Innovation Model (SIM) Practice Facilitation grant project, COMPASS, a national dissemination and implementation initiative focused on improving the care of people with depression, diabetes, and/or cardiovascular disease; Screening, Brief intervention, and Referral to Treatment (SBIRT) for addressing risky substance use in primary care, as well as Tobacco Systems Change work with ClearWay Minnesota. She has developed and led several training and workshop offerings. Monkman holds a bachelor’s degree in nursing and a Public Health Nurse certificate from the University of Minnesota, Minneapolis, MN, and a master’s degree in management from the College of St. Scholastica, Duluth, MN. She is nationally certified as a nurse executive by the American Nurses Credentialing Center.
Patty Staack is a Senior Administrative Assistant at the Institute for Clinical Systems Improvement (ICSI) where she helps staff with projects, and plans and schedules workshops and meetings. She has been at ICSI for 13 years, previously in the role of Technical Administrative Assistant. Before coming to ICSI, Staack worked at Cenex and First Bank Systems. She received a certificate in Data Entry from St. Paul Technical College and a certificate in Medical Billing and Coding from Inver Hills Community College.