ICSI Staff

Executive Leadership

Claire Neely, MD, FAAP

Claire Neely, MD, FAAP

President & CEO

Claire S. Neely, MD, FAAP has been a healthcare leader for more than three decades, and instrumental in driving transformational change within healthcare organizations and across the healthcare industry throughout her career. Along with her work as a leader, manager and strategist for ICSI and other major healthcare organizations, Dr. Neely maintained a thriving practice in Pediatric and Adolescent Medicine for over thirty years. She is known not only for her expertise in managing, influencing and driving continuous quality improvement within healthcare, but also for her ability to successfully lead organizations during accelerated periods of dramatic change.

Phone:952.814.7091

Email:cneely@icsi.org

Staff

Lisa Carlson

Lisa Carlson

Director, Internal Operations

Lisa Carlson is a Director at the Institute for Clinical Systems Improvement (ICSI). She has over 25 years of health care experience, including working in the dental industry and at Group Health. In her time at ICSI, Carlson has held several positions; Executive Assistant to Dr. Gordon Mosser, ICSI’s first President and Operations Manager. Lisa is responsible for ICSI’s Facilities Operations, Finance and Human Resources. She works closely with the other ICSI leaders on scientific documents, communications, and technology management.

Phone:952.814.7072

Email:lcarlson@icsi.org

Jodie Dvorkin, MD, MPH

Jodie Dvorkin, MD, MPH

Associate Medical Director

Jodie Dvorkin, MD, MPH is an Institute for Clinical Systems Improvement (ICSI) Project Manager/Health Care Consultant working on guideline development. Prior to joining ICSI, Dr. Dvorkin worked at the American Medical Association-convened Physician Consortium for Performance Improvement, where she focused on measure development and strategic initiatives. Before that, she helped establish a colon cancer screening program at John H. Stroger, Jr. Hospital of Cook County. Dr. Dvorkin holds a bachelor’s degree from Harvard University. She received her medical degree from Emory University and a master of public health from the University of Illinois. Dr. Dvorkin completed an internal medicine and pediatrics residency at the University of Chicago and a preventive medicine residency at John H. Stroger, Jr. Hospital of Cook County.

Phone:952.814.7074

Email:jdvorkin@icsi.org

Senka Hadzic, MPH

Senka Hadzic, MPH

Clinical Systems Improvement Facilitator

Senka Hadzic is an Institute for Clinical Systems Improvement (ICSI) Clinical Systems Improvement Facilitator. In this role, she facilitates the revision of health care guidelines, and provides measurement and data analysis education and support for various other projects. Senka holds a master’s degree in Public Health from the University of Minnesota and bachelors of arts and science degrees in statistics and economics, respectively, from the University of Minnesota.

Phone:952.814.7065

Email:shadzic@icsi.org

Audrey Hansen, MA, BSN, PMP

Audrey Hansen, MA, BSN, PMP

Team Director

Audrey Hansen is an Institute for Clinical Systems Improvement (ICSI) Health Care Consultant/Project Manager. She brings over 40 years of clinical expertise in every aspect of healthcare and the perspective of participating in 25 years of ICSI initiatives.  Hansen’s recent experience includes practice facilitation in the ambulatory clinic settings of primary care, cardiology and oncology, where she led quality improvement, culture transformation, improved access and workflow, EMR implementation, and clinical program development supporting chronic conditions.

At ICSI she has led the evidence-based guidelines and initiatives related to the management of pain and opioid use.  Current work includes facilitating the MN Health Collaborative work on resolving the opioid crisis, including postoperative prescribing, and improving integrated behavioral health.

Hansen holds a bachelor’s degree in nursing and a Public Health Nurse certification from The College of St. Teresa in Winona, MN; a Project Management Professional certification; and a master’s degree in organizational leadership from Bethel University in St. Paul.  Hansen has training in LEAN and Six Sigma methodologies and received a certificate in practice facilitation from the MN Consortium for Practice Facilitation.

Phone:952.814.7096

Email:ahansen@icsi.org

Tani Hemmila, MS

Tani Hemmila, MS

Director, MN Health Collaborative

Tani Hemmila, MS, is Director of ICSI’s MN Health Collaborative, comprised of healthcare leaders across Minnesota who are working to build a stronger mental health system, reduce opioid related deaths, and integrate social needs into healthcare. With a background in business, macro social work, and mental health, Hemmila has developed and led many programs and initiatives at ICSI. These include collaborations to improve care and transitions for people with health needs in emergency departments; COMPASS, a national dissemination and implementation initiative focused on improving the care of people with depression, diabetes, and cardiovascular disease; Screening, Brief Intervention, and Referral to Treatment (SBIRT) for addressing risky substance use in primary care and for first-time DWI offenders, and Tobacco Health Systems Change. Hemmila is also a trainer of motivational interviewing and other topics and has developed and led several educational workshops and learning communities. Holding a bachelor’s degree in social work from the College of St. Scholastica, Duluth, Hemmila obtained her master’s degree in healthcare administration and inter-professional leadership from the University of California – San Francisco.

Phone:952.814.8299

Email:themmila@icsi.org

Sarah Horst, MA

Sarah Horst, MA

Team Director

Sarah Horst is a Team Director at the Institute for Clinical Systems Improvement (ICSI) in Minneapolis where she has developed the Quality Improv(e) Framework, an adaptive approach to quality improvement that marries the science of improvement to the art of improvisation.   As an active keynote speaker and workshop trainer, Sarah is passionate about meeting people where they are, empowering them to safely explore new ideas, embrace mistakes and become more nimble and resilient problem solvers.  Her 15 years of health care experience includes roles in the areas of clinic operations, quality and performance improvement, and patient experience.   She holds a bachelor’s degree in English from Carthage College and a master’s degree in management from the College of St. Scholastica.   She has trained in LEAN and Six Sigma methodologies and received a certificate in practice facilitation from the MN Consortium for Practice Facilitation.

Phone:952.814.7094

Email:shorst@icsi.org

Liz Melby, MLIS

Liz Melby, MLIS

Executive Assistant

Elizabeth Melby (Liz) is the Executive Assistant at the Institute for Clinical Systems Improvement (ICSI), supporting the President & CEO, and other staff. She also supports the Board of Directors and is responsible for planning and execution of those meetings. Melby has been with ICSI for 13 years, and previously worked at HealthPartners for three years.  She holds a bachelor’s degree in history from the University of Minnesota and a master’s degree in library and information systems from Dominican University in River Forest, IL.

Phone:952.814.7061

Email:lmelby@icsi.org

Patty Staack

Patty Staack

Senior Administrative Assistant

Patty Staack is a Senior Administrative Assistant at the Institute for Clinical Systems Improvement (ICSI) where she helps staff with projects, and plans and schedules workshops and meetings. She has been at ICSI for 13 years, previously in the role of Technical Administrative Assistant. Before coming to ICSI, Staack worked at Cenex and First Bank Systems. She received a certificate in Data Entry from St. Paul Technical College and a certificate in Medical Billing and Coding from Inver Hills Community College.

Phone:952.814.7063

Email:pstaack@icsi.org

ICSI

ICSI