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About ICSI

Who We Are

ICSI tackles some of our region’s most complex health and health care system problems in pursuit of the Triple Aim – better care, better health, and lower cost. We believe this work requires dedicated collaboration to arrive at the best solutions. Our members, sponsors, and partners depend on us to scout the health care landscape, identify best practices, innovate, and act as a catalyst to help them prepare for what’s ahead - with the urgency such changes demand. Our mission and vision.

Our Stakeholders 

We are an independent, nonprofit health care improvement organization with member medical groups and hospitals, nonprofit health plan sponsors, and active connections with and board representation by employers and consumers. Frequently we partner with state health and public health agencies, professional health care associations, regional health collaboratives and others in Minnesota and across the nation.

What We Do

ICSI is unique in that we work at all levels to accomplish the Triple Aim. As identified in the Institute of Medicine report Crossing the Quality Chasm, this includes the macro cross-systems level, organizational system level, and “microsystems” level (for instance, a care delivery team). All efforts are built on the foundational level of “the experience of patients, their loved ones, and the communities in which they live.”

Health Care Transformation

ICSI convenes diverse partnerships across systems, organized around particular issues in identified communities. This work generally challenges the status quo. Some outcomes of these partnerships include:

  • Improving patient engagement and equity
  • Reduction in avoidable hospital readmissions and unnecessary high-tech diagnostic imaging
  • Development of quality metrics and payment changes for Minnesota to benefit population health

Dissemination & Implementation

ICSI helps health care delivery systems apply evidence-based practices and also brings clinical practice lessons back for systems change improvement. Examples of this work include:

  • Clinical guidelines that are recognized and adopted nationally and internationally
  • Dissemination and implementation of evidence-based practices to integrate behavioral health and collaborative care in primary care to improve patient outcomes
  • Practice facilitation services for health care organizations working to implement Triple Aim changes, sometimes across several systems at a time

Learning & Events

ICSI is known for its ability to create and facilitate learning and networking environments that help health care professionals immediately apply new knowledge and skills and make valuable connections. This includes:

  • Quality improvement (QI) training, plus coaching for new members, that has raised the bar for QI across Minnesota for over 20 years
  • An annual spring Colloquium that attracts 400 clinicians, health care leaders, and other professionals
  • Frequent networking and learning events, including motivational interviewing workshops and the annual Reinertsen Lecture

Legacy Work

This section contains information about ICSI's past initiatives, including related resources. While we may not have projects underway in these areas today, our past work contains the building blocks that shape our current efforts. If you are unable to locate a particular piece of information, please Contact Us.