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ICSI News June 2017

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Mary Brainerd to Deliver 2017 Reinertsen Lecture

Tuesday, October 24, 2017 | Reception 5 - 6 p.m., Lecture and Q&A
6 - 7:30 p.m. | Minneapolis Airport Marriott, Bloomington, MN

Mark your calendar for the 2017 Reinertsen Lecture! Mary Brainerd, recently retired from HealthPartners, will reflect on her decades in Minnesota health care. This is a free event and is open to the public. Learn more and register today to save your spot! 

Colloquium 2017: Team Culture, Relationships, Compassion,
Kindness & Common Sense

Thank you to all who participated in ICSI’s 2017 Colloquium on Health Care Transformation. This year's focus, "Health: A Team Sport,” was clearly evident throughout the conference, from the opening workshop, two keynote addresses, and virtually every breakout session, to hallway conversations and lunchtime chats. The story can also be told through this year’s Twitter conversation; we share a small sampling below. To see the complete chat for #ICSI2017,
visit Twitter.

Keynoter Allison Massari 

“Compassion heals the places that medicine cannot touch. Every small act of kindness helps heal.”

“Kindness and caring needs to trickle down from the top. Make time for people to tell their stories.”

“The human element IS medicine. It is vital. It is profound. Those in health care bring healing through their care.”

Keynoter Andrew Morris-Singer, MD 

“How satisfied we feel about our team today directly impacts the success of our outcomes tomorrow.”

“Patients are the “secret weapon” to fixing our health care system!”

“How are the relationships? Aligned purpose, understanding and respect, comfort with giving feedback, asking for help.”

Workshop Leader Neil Baker, MD 

“Common sense practices, yes; but it takes uncommon courage to put it into practice!”

“There’s always a relational story behind the technical stories we hear!”

“Practicing with real life situations – manage your reactivity, get in their shoes, focus on results + relationships, prepare.”

This year, past and present came together to celebrate the history of the Colloquium, with a special display of past program covers that demonstrated how things have changed – and stayed the same – over the years. Our goal is that the Colloquium continues to be our community’s signature event for those with a passion for health improvement, thirst for knowledge, and appetite for robust discussion that have become the hallmarks of this annual conference.

For more about this year’s Colloquium, including a photo gallery and important CME information for attendees, visit our web page. The date and venue for next year’s event will be announced in the near future.


Everyday Improvement – Practical Tools for Your Workplace

Wednesday, July 12 and Thursday, July 27, 2017 | 8 a.m. - Noon | Bloomington, MN

In this updated two-part workshop, you’ll learn the key elements of improvement science in a way that is accessible and practical, and walk out with tools you can immediately apply to improvement opportunities in your workplace. 

Designed for care team members, leaders, clinicians, quality and EMR/data staff – anyone interested in supporting their organization by making improvements. Learn more and register by Wednesday, July 5. Space is filling quickly!

Motivational Interviewing Foundations

Thursday, October 19 and November 2, 2017 | 10 a.m. - 2:30 p.m. | Bloomington, MN

Motivational interviewing is patient-centered, and utilizes a guiding style to engage with patients to clarify their strengths and hopes, evoke their motivation for change and promote autonomy in decision-making.

This two-part ICSI workshop format provides a deeper learning opportunity to allow practice in between sessions, returning to build on new insights. The teachings will include a mix of didactic presentation, videos and hands-on practice. Registration opens in August. Learn more.

Other Noteworthy Events

Measuring the Path to Better Outcomes: The MN Community Measurement 2017 Seminar

Wednesday, September 13, 2017 | 8:15 a.m. – 5 p.m. | Brooklyn Center, MN

Network with health and community leaders and get the latest in quality measurement, quality improvement, patient care, and cost containment during this day of educational speakers and meaningful discussions. Featured speakers are Hall of Fame broadcaster Don Shelby and Shantanu Agrawal, MD, president and CEO of the National Quality Forum. To register or learn more, visit the seminar website.

Updates on our Work

Practice Facilitation: Providing Critical Value

ICSI’s Chief Medical Officer Claire Neely, MD, FAAP, is a panelist at the June 15 Minnesota e-Health Summit. This session will introduce “Practice Facilitation” and demonstrate the value it can provide to health care organizations in optimizing systems, processes, and people to build organizational capacity for continuous quality improvement. This role is becoming mission-critical for practices and organizations in order to meet the current challenges of better quality of care, lower costs, and better health – with fewer resources.

The session will also highlight the MN Consortium for Practice Facilitation’s new Practice Facilitation Certificate Program and spotlight real examples of individuals and organizations leveraging the power of practice facilitation. Learn more on the Minnesota e-Health Summit 2017 website.

East, West – Face-to-Face is Best for SIM-PF Participants

In April 2017, representatives from participating clinics in the Minnesota State Innovation Model practice facilitation (SIM-PF) cooperative agreement came together for two face-to-face meetings to network and share their progress.  

Bloomington Group Ortonville Group

This work, which is being co-led by ICSI and Stratis Health, will wrap up at the end of June.  Those in the western part of the state met in Ortonville on April 12, and those in the eastern part came together at ICSI’s offices on April 18. Read More about the project. 

The Buzz: Patients and Clinicians on the Same Team - Let’s Talk!

Again this year, ICSI’s Patient Advisory Council (PAC) brought the voices of patients to the annual Colloquium. Two clinicians joined several PAC members for a lively session set up as a TV talk show, complete with “Heard on the Street” patient interviews recorded earlier. 

The premise was an acknowledgment that sometimes, patient and clinician communication wires get crossed. On “The Buzz,” the stage was set for patients and clinicians to truly listen to and learn from one another.  

Read more about the ICSI PAC.

Lessons from the Field: Implementing Hypertension and Chronic Condition Management Initiatives

ICSI's Audrey Hansen, BSN, MA, PMP, is presenting on "Balancing Tensions and Creating New Systems – Lessons from the Field of Implementing Hypertension and Chronic Condition Management Initiatives in Minnesota," at the Minnesota Department of Health's 2017 Minnesota Stroke and Cardiac Emergencies Conference, June 16, 2017. Learn more

Member & Sponsor Spotlight

Putting the Patient’s Perspective to Work at Hutchinson Health

A year ago, ICSI Member Hutchinson Health embarked on a partnership between its patients, providers, leaders and community members by forming a Patient and Family Advisory Committee (PFAC). Today the group of 13 includes nine patients and four staff. It is led by Amy Martin, Wellness Program coordinator, and Joy May, co-chair; other staff members include Glen Kegley, COO and Erin Knutson, MD.

The PFAC holds two meetings a month. One meeting includes project updates and time for patients to share stories about recent visits, including what went well and what can be done to improve the patient experience. The other meeting is an opportunity for organization leaders to solicit patient and family member perspectives on projects or potential problems.

“By engaging patient representatives in discussion and listening to what they have to say about what’s working well and our opportunities for improvement, we’re better positioned to see matters through the lens of our patients – often times from a perspective that didn’t cross our minds,” Kegley commented. “Early wins are important to gain rapid momentum,” he added. “Knowing what’s important to patients, we’re able to better prioritize wants and needs, and move quickly from concept to implementation.” Continue reading.