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ICSI News May 2016

ICSI's Enduring value: a minnesota
community asset

We invite you to view ICSI's 2015 annual report, now available on our website under About ICSI as an interactive flip book (a downloadable PDF version is also available). It offers highlights of our recent work, showcases the involvement of our members and sponsors, and demonstrates the enduring value of ICSI as a Minnesota community asset. We encourage you to share it with your staff and others. We will also mail print copies to key contacts at our member and sponsor organizations. If you have any questions, please contact Mary Beth Schwartz at (952) 814-8292.


May 9-11, 2016, Minneapolis Marriott Northwest, Brooklyn Park

We are looking forward to seeing so many of you from member and sponsor organizations at this year's Colloquium, along with community members and other stakeholders in the ICSI collaborative working to improve the health of all Minnesotans. Together, we will explore the theme, "Advancing Health Care Value for All."

Allina Health's Corey Martin, MD, well known for his work on Buffalo Hospital's Bounce Back Project, leads a Monday afternoon workshop to help clinicians move from surviving to thriving. On Tuesday, Gary Cunningham will kick off the conference by challenging us to create a new narrative for community engagement in health care. And Wednesday, keynoter Tiffany Christensen will explore new perspectives on how we can partner with patients. Plus, we have more than 20 breakout sessions led by local and national speakers, a patient panel, and two breakfast sessions, including one with payers back by popular demand.

Online registration has ended, but you can still register onsite.
Learn more.

Download our New App to Enhance
Your Conference Experience

If you are registered to attend the Colloquium, you should have received an email with information and download instructions for this year's mobile app. We encourage you to download the app in advance. Information will also be available onsite. If you did not receive the email, or or need assistance, please stop by the registration desk or contact Mary Beth Schwartz or Mark Teats.

Upcoming ICSI Events

Mental Health Community Partners Networking Event

Wednesday, June 29, 2016 | 10 a.m. - 3 p.m., St. Cloud

Make plans now to join us for the third Mental Health Community Partners Network in-person event, to be held at CentraCare Plaza in St. Cloud. You'll continue to learn about bright spots and connect with colleagues to improve care transitions for people with mental illness. This is a free event! Register by Wednesday, June 22. Learn more, and contact Jill Kemper at 952-814-8991 with questions.

Advanced Motivational Interviewing Foundations Workshop

Thursday, July 14, 2016, 8 a.m. - 3 p.m., Bloomington

Have you learned foundational motivational interviewing (MI) skills and found them useful? Are you ready to take it further to improve your patient and team interactions? If so, join us this summer for more advanced training. This full-day workshop is a deep dive into MI skills and practice, offering scenarios to help you hone your skills while receiving real-time coaching. Learn more and register by Thursday, July 7.

Other Noteworthy Events

North Memorial Health Care: The Benefits of a
Formal FIT Kit Distribution Process

Thursday, June 9, 12:15 - 1 p.m.

North Memorial Health Care has implemented a Fecal Immunochemical Test (FIT) kit/follow-up process for patients who refuse colonoscopy. This process has been very successful in increasing their colon cancer screening rates, especially for underserved patient populations. To participate in this free American Cancer Society webinar (CEUs available), please contact Matt Flory.

Updates on Our Work

Culturally Informed Clinical Practices for Hmong Healthy Lifestyles

ICSI is proud to share a link to Culturally Informed Clinical Practices for Hmong Healthy Lifestyles. This is an expert opinion document, developed by St. Paul–Ramsey County Public Health (SPRCPH) and Hmong Health Care Professionals Coalition (HHCPC), developed with ICSI's help and funded by the State Health Improvement Program (SHIP). It provides recommendations for clinics on how to support Hmong families in making healthy lifestyle choices about weight, nutrition, physical activity, and tobacco.

We are excited to pilot the implementation of this document this summer and fall in two community clinics - McDonough Homes Clinic (part of West Side Community Health Services), and Bethesda Family Medicine Clinic (part of University of Minnesota Physicians). To learn more about this work, please contact ICSI's Jodie Dvorkin.

Community Resource Directory – Exploring a Better Way to Link
Patients to Local Support Services

Social determinants of health clearly impact the health of the patients we serve. Wouldn’t it be great if the Electronic Health Record (EHR) could easily provide information about available local support services right at the point of care? Based on interest expressed by ICSI members, we are exploring the possibility of collaborating to implement a Community Resource Directory that links EHRs directly with social service agencies that can help patients access the services they need to overcome barriers to better health.

This project potentially has three phases. Currently, we are forming a member-based steering committee to better understand system needs, and review product alternatives, approaches and feature sets. The steering committee will begin meeting in early June, and will also make recommendations about continuing the work into phase two.

If the project moves forward, we would then seek to engage a wider stakeholder group including community and government agencies, which would be a crucial part of the network using and supplying information to the Community Resource Directory. During this second phase, we would narrow down the feature requirements and vendor options, and develop a plan for implementation and oversight.

Phase three would include testing and implementation of the Community Resource Directory in the field, along with plans for further spread and ongoing management and sustainability. To learn more, please contact Claire Neely, ICSI’s chief medical officer.

Choosing Wisely Celebrates an Anniversary

The Choosing Wisely campaign, which ICSI supports as a communications partner, just celebrated its four-year anniversary! Read more about its impact. There are also new materials available from Baby Boomers for Balanced Healthcare, a group working to challenge the cultural assumption that "more health care is better health care," led by Minnesota's own Bill Adams, a member of ICSI's Patient Advisory Council. This Implementation Guide includes new videos for those interested in hosting a community forum or small group conversation. They are also working on an "Overuse Guide for Clinicians," which is discussed on this webinar. Learn more on ICSI's Choosing Wisely microsite.

Curious About ICSI's Work?

This year's Colloquium offers two sessions that give you a great opportunity to dive deeper into two aspects of ICSI's work. On Tuesday afternoon, there's High Value Care through the Patient’s Eyes, where patients (members of our Patient Advisory Council) will talk about how they see high value care. On Wednesday morning, check out Cultivating Health Care Transformation Through Practice Facilitation, where our State Innovation Model (SIM) Practice Facilitation partners will share their experiences and lessons learned from doing improvement work while building the infrastructure needed to increase capacity. Learn more.

Member & Sponsor Spotlight

Case Management Improvement Project—and Beyond—at PDR

In 2015, Physicians' Diagnostics & Rehabilitation Clinics (PDR) completed a quality improvement (QI) project to improve their case management as part of the process of becoming a new ICSI member. Their strategy to save staff time and improve the patient follow-up response rate was to:

  • Create an electronic report to determine which patients required follow-up action
  • Eliminate extra paperwork and dictation by training their case managers to use electronic medical record (EMR) documents
  • Create standardized secure patient messaging communications to replace mail and phone calls

A close examination of the process revealed some redundancies and non-value added steps that could be improved or eliminated. They found that ICSI’s QI model created focus and helped them adhere to a reasonable timeline to accomplish their goals. By charting data throughout the project, they could see what was happening and let the data drive their planning and decisions. They also found that establishing team champions and communication planning were essential to support the change process. Read more.

ICSI Members Successfully Implementing "Ask About Aspirin" Initiative

Kudos to the following members, who are participating in the first phase of the statewide Ask About Aspirin initiative:

  • CentraCare Health
  • Essentia Health
  • Fairview Health Services
  • Lakewood Health System

The spring newsletter includes implementation highlights and details on research published in the Journal of the American Heart Association, which includes Minnesota-specific data that informs the initiative. Learn more.