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Patient Engagement

ICSI is working to engage patients, citizens, and communities in deeper ways than before, so that together we can co-create the future of health and health care. We solicit input from patients in all that we do to help advance patient-centered care, including family and cultural considerations. What we learn guides our organization's efforts to improve care delivery and quality throughout Minnesota.

Patient Advisory Council

Health care needs patients willing to share their personal stories and work together with providers and health care organizations to improve the experience, outcomes and cost of care - the “Triple Aim.” ICSI's Patient Advisory Council (PAC) is a group of individuals who contribute the patient voice to ICSI’s work. Learn more.

Shared Decision-Making

Shared decision-making (SDM) occurs when a patient and clinician work together to make health care decisions that incorporate the patient's values and preferences as well as the best medical evidence. ICSI's extensive experience in this area includes development of the Collaborative Conversation™ framework which is helping organizations across the care continuum implement SDM. Learn more.

Health Equity

Minnesota ranks as one of the healthiest states in the nation by many measures, but a deeper look reveals startling gaps. Too many people are not as healthy as they can and should be, with disparities seen along racial and ethnic lines. ICSI is engaged in efforts to engage our clinical partners and those from communities we serve in improving equity. Learn more.

Updated 03/02/16