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Patient Advisory Council

The Patient Advisory Council (PAC) is a group of individuals who contribute the patient voice to ICSI’s work. Established in 2010, the PAC provides advice on patient and family-centered care elements vital to providing care, and is an invaluable resource of patient stories that demonstrate both excellence and opportunities for improvement. PAC members:

  • Share their personal experiences in a constructive manner
  • Offer input on specific health care topics and ICSI projects
  • Evaluate work submitted for the PAC Seal of Approval
  • Present at and attend conferences
  • Participate in videos to present patient perspectives and stories

We are looking for people who want to make a difference, share their health care story, and be a voice for others. ICSI provides a collaborative environment where patients, providers and other health care organizations come together to address difficult issues.

The PAC strives to reflect the cultural diversity of families that live in Minnesota, including a variety of ages, ethnicities, and urban/rural communities.

Learn more and apply. Please contact Rochelle Hayes at (952) 814-7098 for additional information.

Seal of Approval Awarded to ICSI's New Pain Guideline

The Patient Advisory Council has awarded its Seal of Approval to ICSI’s new Pain: Assessment, Non-Opioid Treatment Approaches and Opioid Management Guideline.

Several members of the PAC reviewed an early version of the guideline and had the opportunity to submit questions and suggestions about how it could better reflect the needs of patients and their families. The guideline work group considered and responded to the feedback by making changes and/or offering explanations that addressed the PAC’s concerns, which was shared with the PAC by Audrey Hansen, ICSI Project Manager/Health Care Consultant, at its August, 2016 meeting. With this information, the PAC voted to award the Seal of Approval to the guideline.

As a follow-up, the PAC was interested to learn more about how guidelines are actually implemented into a clinic’s practice. ICSI invited Entira Family Clinics’ Dave Thorson, M.D., a member of the pain guideline work group, to present at the PAC’s October 2016 meeting. Dr. Thorson shared the same presentation he used to introduce the guideline to his organization, explaining how it would be rolled out, the policy and system changes required, and talking through some of the issues that come into play when making such significant changes. Listen to a brief audio excerpt of Dr. Thorson's presentation.

Dave Thorson, MD, speaking to PAC about implementing ICSI's new pain guideline at Entira Family Clinics (October 2016, Two minutes, 50 seconds) Dave Thorson, MD, speaking to PAC about implementing ICSI's new pain guideline at Entira Family Clinics (October 2016, Two minutes, 50 seconds)

The PAC members were very appreciative of Dr. Thorson’s time and willingness to answer their questions, and feel they now have a better understanding of the guideline process, from start to finish.

Learn more about how the pain guideline meets the criteria.

Seal of Approval

The ICSI Patient Advisory Council Seal of Approval clearly identifies the value of patient and family centered care. All of ICSI's work, plus the work of our members, is eligible for this special recognition. Learn more.

Updated 02/06/17