ICSI’s Collaborative Conversation mapTM serves as a clinical workflow for clinicians as they initiate and navigate the Shared Decision-Making process. Care teams use the map to document team best practices and formalize a common vocabulary. Patients find the map helpful in guiding them through the Shared Decision-Making process and sharing critical information with family and clinicians. Learn more.
Teaching the Collaborative Conversation
The Collaborative Conversation model engages the patient in a two-way information exchange where the clinician can share options, benefits and harms while the patient can share their level of risk tolerance, values, and preferences for care. ICSI developed the Collaborative Conversation™ Map for use as both a clinical workflow for the process, and as a template to capture the care team’s shared lexicon at various stages in the conversation.
ICSI has done extensive training and piloting for this process, and has been successful in helping organizations normalize the Collaborative Conversation into usual care. One such training exercise, written by ICSI's Jan Schuerman, Carmen Hansen and Beth Webb, is described here (members only).