7:30 - 8:30 a.m. – Breakfast Session
Priming the Pump: Activate the Team, Accelerate Improvement
Sarah Horst Evans, MA; and Tani Hemmila MS, BSW
Why do most quality improvement (QI) efforts fail? Too often, the importance of teaming with and engaging those affected by the change is dismissed or minimized. In the SIM Team QI Learning Community, led by the Institute for Clinical Systems Improvement, five rural organizations in West Central Minnesota revitalized change efforts by focusing first on teamwork skills and equipping everyone with simple QI tools that can be applied by anyone to any problem. This session will discuss lessons learned from this successful program and show you the tools participants used to infuse a spirit of collaboration into their work.
8:45 - 9:50 a.m. – Keynote Address
Revitalizing Primary Care through Relational Leadership
Dr. Andrew Morris-Singer, a primary care physician, advocate and founder of the nonprofit Primary Care Progress, will discuss strategies for achieving the true interdependent and high performing care teams that are increasingly necessary in our rapidly evolving health systems. Drawing on insights from both health care and grassroots organizing, Dr. Morris-Singer will highlight some of the key relational leadership practices essential to achieving both success of teams and satisfaction of team members, and how they can act as a powerful complement to the more structural and process interventions increasingly being utilized in contemporary quality improvement efforts.
Audience members will walk away inspired with a new set of ideas for how to transform care and revitalize themselves and colleagues at the same time. Learn more about Dr. Morris-Singer.
10:10 - 11:05 a.m. – Breakout Session 6
Robert Schreiber, MD
A national perspective on how to use the Patient Centered Medical Home model to engage a community in improving care outcomes.
Speakers and full description coming soon.
Community Team: The Journey to 'Feeling Good MN'
Jodi Gertken, BS; George Morris, MD; and David Tilstra, MD, MBA, CPE
CentraCare Health is using the power of community to improve health and wellness in Central Minnesota. The efforts began over 10 years ago and have led to the development of Feeling Good MN and multiple community health efforts. Community focused policy, system and environment changes are a cost-effective, sustainable solution to help everyone live better. These initiatives can help people live healthier, be more productive, reduce health care costs, and are part of our strategic goals.
This presentation will provide an overview of the journey CentraCare Health has been leading to improve community health, reduce childhood obesity, and prevent tobacco use. Together with our community partners, CentraCare Health is creating healthier communities throughout Minnesota by collectively working to make healthy options automatic, affordable and accessible for everyone.
- Understand the basics of community engagement to advance health outcomes.
- Recognize how to integrate a diverse group of partners to address complex community health issues.
- Utilize examples/tools provided to apply lessons learned.
Transforming Relational Barriers to Change: A Leadership Practice
Neil Baker, MD
High-performing teamwork depends on open, honest conversations with the safety to express concerns and disagreement. But, such conversations are very hard to sustain within the stress and complexity of health care. Even very successful leaders and teams can fall into problematic ways of relating and communicating. Participants will learn why this is so common, a personal practice for monitoring and transforming such reactions, and principles for effective conversations in tough situations. A condensed version of Monday’s workshop.
- Describe the neuroscience behind problematic reactions to stress.
- Explain a practice to monitor oneself and move out of unproductive reactions.
- Identify principles to make conversations less vulnerable to stress.
11:15 a.m. - 12:10 p.m. – Breakout Session 7
How One Primary Care Practice Is Transforming How They Work
Lara Lunde, MD; and Julia Murphy
Essentia Health-Moorhead is implementing a high-performance model of care with support from the Peterson Center on Healthcare and ICSI.
The Essentia Health-Moorhead Clinic is implementing a high-performance model of care with support from their health system leadership, the Peterson Center on Healthcare, the Institute for Clinical Systems Improvement and a group of national experts in primary care.
Using an evidence-based curriculum developed by the Center, the practice is surfacing its own goals and learning how to apply improvement methodologies to transform how they work. The clinic is one of three practices participating in this initiative and is providing the Center with a better understanding of how to sequence and refine key elements of the model so that it is more efficient and adaptable to other practices.
- Describe the process that engages the workforce in practice transformation.
- Identify ways to increase capacity and synergy among providers, care teams and system leadership.
- Share lessons learned from implementing foundational modules.
M Health Community Network: Implementing Coordinated Care for IPV Survivors
Lynne Fiscus, MD; Mary Logeais, MD; Lynette Renner, PhD, MSW; Lucille Rosario, MSW, LICSW; and Rebecca Shore, LICSW
Intimate partner violence (IPV) is a significant public health concern with numerous health consequences. Recent clinical guidelines, as well as the Institute of Medicine’s focus on social determinants of health, suggest that health care providers should be routinely screening for IPV. This presentation will provide an overview of an organizational initiative to implement a community-coordinated approach to screening, response and referral across multi-specialty clinics for IPV survivors, with the aim of decreasing health care utilization, reducing victimization, improving health outcomes, and increasing provider knowledge – core tenants of the Triple Aim.
- Better understand the background and scope of IPV and how it affects health.
- Gain insights about implementing large scale organizational quality initiatives focused on social determinants of health.
- Investigate new models of coordinated health care delivery with community-based partners.
Solving Wicked Problems Together
Laurie Bell, PT, MHA; Allyson Fortin, RN; Jill Goring, APRN, CNS; and Hilary Radtke, MBA
While dedicated innovation teams have become popular in health care, we are instead working to embed capacity for radical transformation across all roles in our organization. Interdisciplinary teams apply performance improvement for known best practice and utilize human-centered design to address more persistent challenges.
We propose that leveraging multidisciplinary expertise will result in more sustainable solutions to health care’s wicked problems. A panel will discuss the shift from a culture of silos to empowered transformation. Attendees will learn why embedding process improvement and human-centered design strategies increases the ability to solve problems sustainably, anticipate challenges, and develop strategies for addressing them.