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Cancellation/Refund Policy


The Institute of Clinical Systems Improvement provides an inclusive environment free of commercial bias. To uphold the spirit and intent of our collaborative, we request that participants refrain from solicitation during ICSI events.

Event Registration/Refund Policy

Registrations are confirmed by reservation with credit card or for registrations which promise to pay by check. Registration must be confirmed seven (7) days prior to the event start date to guarantee class enrollment. Payments by check must be received on or before the event start date to avoid charges on credit. Cash payments are not accepted.

Customer Cancellation and Refund/Return Policy

Customer is entitled to cancel their registration with no penalty if written notice is received at least seven (7) days in advance of the event start date. Customer will receive a full refund within 30 days after receipt of the written cancellation notice. No refunds/returns will be given for cancellation notices received less than seven days prior to the event. Written notice can be sent via email or mailed to: ICSI Meeting Registration, 8009 34th Avenue S., Suite 1200, Bloomington, MN 55425.

ICSI Cancellation Policy

ICSI reserves the right to amend or cancel the date and time of an event and will do so by contacting customers seven (7) days prior to the event start date. There may be circumstances out of ICSI's control that do not allow seven days notice, and such circumstances will be handled with a professional manner on a case-by-case basis. ICSI is not responsible for any loss incurred by customer as a result of rescheduling or cancellation.


Updated 11/29/16