Mental Health Support for the Healthcare Workforce

Join providers and other health leaders coming together to proactively support the mental and emotional health of our healthcare workforce during the COVID-19 crisis.

As healthcare and mental health leaders share implementation strategies and practices in real time, ICSI collects and curates them to build a shared knowledge network.

Announcing the Mental Health Playbook!

We’re proud to announce that the new Mental Health Playbook is now available for everyone.  The Mental Health Playbook walks you through key steps to assess, plan and implement an organization-wide strategy that supports the current and long-term mental and emotional health of your workforce.
This first edition of the playbook is focused primarily on the early crisis phase, but will continue to be built to support organizational planning to address the expected increase in mental health needs of the healthcare workforce in the future.


Join us for our series of Mental Health Support Webinars

Scroll down to see topics and summaries, and click here to see the resources the group has shared and curated so far.


Sessions held the 1st and 3rd Wednesday of the month. Webinars are free of charge and open to everyone.

Call Report: Wednesday, June 3, 2020

Speakers from mHealth – Fairview presented the Minnesota Resilience Action Plan (MinnRAP): Providing Peer and Emotional Support to Frontline Workers. Main highlights from the presentation included:

Experiences and Stressors of COVID-19 among health care workers

  • Risk of infection
  • Sense of loss of human contact
  • Financial/PPE
  • Questioning of the roles
  • Personal effect
  • Societal stressors (inequalities, racism, mental health access)

In light of current events in our community and the nation, the topic of racism and its effect on health was greatly discussed and the group acknowledged the disproportionate impact of COVID deaths on people of color. The group also started out the discussion with how stress impacts brain and ways to manage it individually and collectively.




Call Report: Wednesday, May 20, 2020

  • Ryan Pope of Carris Health Redwood presented on Using Feedback to Build Support. Their employee-wide surveys and interview info informed their programming; on-demand resources have been well-utilized and strategic communications have been critical as people have felt overloaded with information. Info on Collective Coping shared with staff has also been useful.
  • Dawn Mansergh of HealthPartners presented on Team Debriefing, A Tool for Leaders. Using Psychological First Aid, Critical Incident Stress Debriefing requests have doubled compared to the same period last year. 


Call Recording

Call Report: Tuesday, May 5, 2020

  • Valerie Longfellow & Michael White of HealthPartners presented on their new Grocery 2 Go program at Regions, implemented to help reduce stress and save time for their staff. Low-stock items like toilet paper and boxes of fresh fruits and veggies are especially popular. CentraCare Health has implemented a similar program.
  • Jen Boulton of Vail Place, a community mental health program, presented on their work and the myriad ways they are staying connected in their new virtual world. Staff are reporting feeling more connected than before.
  • Gina Dixon of Essentia Health Grief Support Services shared an overview of their services. A peer support program for staff established to provide emotional first aid to help manage stress during crisis has been particularly effective.


Call Recording

Call Report: Tuesday, April 28, 2020

  • Shannah Mulvihill of Mental Health Minnesota presented on their peer support services, including a warmline widely available to the community, and how they are supporting their certified peer support specialists during this time. Warmline use has increased significantly in the last two months, and there is increased need to address social isolation.
  • Jodie Dvorkin of ICSI shared advice from health leaders in New York and others on how to support staff during the COVID-19 crisis. Bi-directional communication – asking staff what they need and getting feedback what works, is critical.
  • Linda Vukelich of Minnesota Psychiatric Society updated on the COVID Cares mental health helpline for frontline health care workers. Please post the COVID Cares flyer / share broadly with your employees as a resource.

Call Recording
COVID Cares Flyer

Call Report: Tuesday, April 21, 2020

  • Molly Beckstrom and Jennifer Encinger of MHealth-Fairview shared how they have built an internal EAP for providers.
  • Quanah Walker of HealthPartners shared supports being rolled out through their wellness programs.

Call Recording

Call Report: Tuesday, April 14, 2020

On Tuesday, April 14 we dove into ways to determine interventions for specific populations within the workforce.Thank you to Jeff Leichter of Sanford and Lisa Bershok of CentraCare for sharing their work.