This is your chance to interact and network in an intimate, approachable setting with some of the outstanding experts in the field. The ICSI/IHI Colloquium offers you 28 breakout sessions, keynotes, and discussion groups that encourage your participation as you explore how other health care professionals are successfully designing and implementing methods that improve the care they deliver to their patients.

• Learn from some of the foremost clinical quality improvement professionals in North America
• Discover successful health care quality improvement initiatives
• Hear accounts of clinician-driven programs throughout North America
• Apply clinical quality improvement methods to disease-specific issues
• Understand methods of quality improvement
• Participate in dialogue sessions on today's controversial topics

This conference will provide participants with strategies that have been successful in promoting the integration of quality improvement into daily work organizational processes. The role of leadership, organizational behavior, and using information for decision making represent core conference themes.

A Conference for:

• Clinicians, including doctors and nurses, engaged in clinical improvement activities
• Medical Directors
• Medical Group Administrators and Leaders
• Quality Improvement and Quality Assurance Management Staff
• Clinic Managers

• Excellent. Overall, many wonderful learning opportunities.
• I hope I can bring the enthusiasm and impetus for improvement back to my clinic and hospital.
• ICSI and IHI together are dynamite!
• It was gratifying to be able to rub elbows with some of the gurus in quality.
• I feel a new enthusiasm for my work!
• It has been a long time since a conference has energized me to the point of wanting to start implementing everything.

ICSI is an independent, non-profit organization which provides health care quality improvement services to 17 medical groups in central and southern Minnesota and western Wisconsin. ICSI facilitates the exchange of strategies and methods for implementing best clinical practices among medical groups and assists with developing the most effective ways to measure improvement. ICSI emphasizes collaboration, consensus, continual improvement and active integration with the care process.

The Institute for Healthcare Improvement (IHI) is a non-profit organization designed to be a major force for integrative and collaborative efforts to accelerate improvement in health care systems. The Institute provides bridges connecting people and organizations who are committed to real reforms, and who believe they can accomplish more together than they can separately.

ICSI and IHI are excited to present the 1999 Colloquium keynoters - three of North America's foremost professionals in the field of clinical quality improvement.

James L. Reinertsen, M.D. CEO,
CareGroup, Boston
Speaking on Leadership for Quality
A nationally prominent innovator in the delivery of high-quality health care, James L. Reinertsen, M.D., became CEO of CareGroup in July 1998. CareGroup is the second largest health care network in Massachusetts and was founded in 1996 when the parent companies of Beth Israel, Deaconess, and Mount Auburn hospitals merged. Prior to leading CareGroup, Dr. Reinertsen served as CEO of HealthSystem Minnesota which provides care to the Twin Cities and greater Minnesota. Dr. Reinertsen was a founder of ICSI and chaired the ICSI Board of Directors from 1993 to 1997. His professional interests include leadership development, health care quality improvement, and health care market reform.

G. Ross Baker, Ph.D.
Associate Professor and Acting Chair
Department of Health Administration
University of Toronto
Toronto, Ontario, Canada
Speaking on Using Knowledge of Organizational Behavior to Achieve Improvement
G. Ross Baker, Ph.D., is associate professor and acting chair of the Department of Health Administration, Faculty of Medicine, University of Toronto. His current research focuses on the development and use of performance measurement and balanced score cards in health care organizations and on organizational and team factors that influence successful changes in clinical practice. He is a Fellow of IHI in Boston, a member of the executive committee of the Ontario CQI Network, and serves on the editorial boards of the Journal of Healthcare Management and Quality Management in Healthcare.

Mark R. Chassin, M.D., M.P.P., M.P.H.
Professor and Chairman
Department of Health Policy
Mount Sinai Medical Center
New York, NY
Speaking on Improving the Health Care Environment to Encourage Quality Improvement
Mark R. Chassin, M.D., M.P.P., M.P.H., is professor and chairman of the Department of Health Policy at the Mount Sinai School of Medicine. He is also Senior Vice President for Clinical Quality at the Mount Sinai Hospital and Health System. Before coming to Mount Sinai, Dr. Chassin served as Commissioner of the New York State Department of Health. His research focuses on developing measures of the quality of health care, using those measures to improve quality, and understanding the relationship of quality measurement and improvement to health policy.

Tuesday May 11         4:00 a.m.-6:00 p.m.
Wednesday May 12    7:00 a.m.-5:30 p.m.
Thursday May 13        7:00 a.m.-6:00 p.m.
Friday May 14            7:15 a.m.-10:30 a.m.

Wednesday-Friday     7:15 a.m.-8:15 a.m.