ICSI offers dynamic keynotes, workshops and customized training experiences for healthcare professionals across the country.  Explore the science of improvement and the art of improvisation with the Quality Improv(e) Framework’s Model, Methods and Mindset approach.  These fun, high-energy sessions are a great way to engage teams to start a new conversation about how to improve.

The Quality Improv(e) Framework 1.0

Prime the Pump: Activate the Team, Accelerate Improvement

Health care improvement is no longer the exclusive work of the “quality improvement” department. In order to succeed in today’s fast changing environment, you will need the engagement of every person on your team to take your work to the next level.   Revitalize your change efforts by focusing first on teamwork skills and equipping your entire team with simple quality improvement tools that can be applied by anyone to any problem. Infuse a spirit of collaboration into your project by inviting your entire team to co-create solutions that work.

In this workshop you’ll learn the key elements of improvement science in a way that is accessible and practical, and you’ll walk out with tools you can immediately apply to improvement opportunities in your workplace.  Also, you’ll learn and practice the art of improvisation and its collaborative communication tools that can move even the most difficult conversations forward.

The Quality Improv(e) Framework 2.0

The Catalyst’s Field Guide – Five Simple Tools to Inspire Transformation

Knowing just the technical tools for quality improvement (like PDSAs, A3s) is a good start, but isn’t enough.  In this workshop, you’ll explore the psychology of leading change, an often-ignored part of Deming’s system of profound knowledge.  Learn how to engage participants in quality improvement work using tools that speak to both their hearts and minds. Topics include exploring the role of the practice coach; focusing on what’s working rather than what’s broken; using visioning and reverse brainstorming to define what needs to happen (and NOT happen) to be successful; and applying empathetic design thinking to solving the right problem and more.

Quality Improv(e): Improv for Health Care Leaders

We can’t do it alone. More than ever before, health care needs people who can successfully collaborate with their colleagues, patients and families to deliver on the promise of high quality, affordable care and exceptional experience.  We need to come together as a team to create a healthier community. While we often know what needs to be done, the how to work together to do it can be challenging.

This hands-on, high-energy workshop focuses on how we partner and teaches the Rules of Quality Improv.  Based on techniques used in improvisational theater, you’ll learn skills used by these experts in teamwork and collaboration to become more flexible, agile and supportive as you interact with people.  Harnessing the power of “Yes, and…” participants will practice making connections and creating more positive outcomes.  If how you change requires navigation of “buy-in”, “burn-out” and “culture,” this session will offer a fresh approach.


Please contact Sarah Horst with questions.