By Sarah Horst, ICSI Team Director
For the last six months I have been conducting a workshop entitled Lead Courageous Quality Improvement with Improv and Collaboration for audiences around the country. My job at ICSI is to do “capacity building” for healthcare leaders who know what they want to do technically, but are often stuck in the activities of how to get it done. The challenge with the how is often related to psychology – how people think and feel about the change.
Within the healthcare industry there seems to be a lack of formal training to address the mindset needed for change. To address that need our team at ICSI developed the Quality Improv(e)Framework.